Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between NeoXis Studio ("NeoXis", "the Studio", "we", "us", or "our") and the client ("Client", "you", or "your") purchasing digital design, brand engineering, web development, or consulting services.

All services provided by NeoXis are governed by a mutually agreed Statement of Work (SOW), project proposal, or digital contract. Each SOW specifies the project boundaries, intended functional requirements, milestone deadlines, and financial considerations. Any deliverables or features not expressly articulated in the accepted SOW are considered out of scope.

NeoXis delivers high-performance digital services, including UI/UX design, visual identity systems, motion design, kinetic 3D graphics, frontend engineering, backend integrations, headless CMS implementations, and technical search engine optimization.

All code is written according to modern web standards, semantic HTML, cross-browser responsiveness (tested on the latest stable versions of Chrome, Safari, Firefox, and Edge), and performance best practices. We strive for optimal Core Web Vitals and accessible markup.

A successful digital launch is a collaborative effort. The Client agrees to designate a single, authorized Project Lead empowered to consolidate internal team feedback and grant binding approvals.

The Client is responsible for supplying all required assets—including copy, logos, photography, video assets, brand guidelines, fonts, and third-party API credentials—in high-resolution formats in accordance with the project kick-off checklist.

To maintain creative momentum and meet launch targets, our development methodology includes up to two (2) structured rounds of revisions per milestone stage (Wireframing/Design Exploration, Final UI/3D Polish, and Pre-launch Staging).

A revision cycle consists of a consolidated, prioritized document of feedback submitted by the Client Lead. Feedback must be actionable and remain aligned with the initial creative direction agreed upon in the discovery phase.

Client Deliverable Ownership: Upon receipt of full and final payment for the project, NeoXis hereby assigns and transfers to the Client all worldwide rights, title, and intellectual property ownership in the bespoke visual assets, custom UI design files, custom brand illustrations, and bespoke code generated specifically for the Client.

Studio Proprietary Tools & Open Source: NeoXis retains full ownership of its pre-existing libraries, proprietary workflow boilerplate, internal utility scripts, and components. The Client is granted an irrevocable, perpetual, royalty-free, non-exclusive license to use, modify, and host such code solely as embedded within the final project deliverables.

All prices and milestone amounts are billed in USD unless expressly agreed otherwise in writing. Standard billing schedule for fixed-price engagements is structured into milestone installments:

1. 50% non-refundable Initial Deposit due prior to project kickoff and calendar scheduling. 2. 25% Milestone Payment due upon formal sign-off of design systems and commencement of frontend/backend engineering. 3. 25% Final Completion Payment due upon staging environment acceptance, prior to live DNS cutover and codebase repository transfer.

Project schedules and launch targets provided in proposals are estimates established in good faith based on our initial assessment and anticipated client response times.

While we commit to exerting commercially reasonable efforts to hit all target dates, timelines may shift due to scope adjustments, delays in receiving third-party credentials, or extended feedback intervals.

Production Deployment: Launch procedures include deploying to the Client’s cloud infrastructure (Vercel, Netlify, AWS, etc.), configuring DNS records, setting up SSL certificates, and verifying live forms and tracking scripts. Deployments do not take place on Fridays or over holiday weekends to prevent downtime.

NeoXis stands firmly behind the quality of its code. Every custom website development engagement includes a complimentary thirty (30) calendar-day Post-Launch Warranty starting on the day of production release.

During the warranty window, NeoXis will remedy, without additional charge, any verifiable technical bugs, broken interactions, or cross-browser rendering flaws that do not conform to the original specifications.

Web hosting accounts, domain registrations, CDN fees, and third-party SaaS subscriptions (e.g. Sanity, Supabase, Webflow, Vercel, Resend, Typeform) must be registered in the Client’s name and funded directly via the Client’s billing methods.

NeoXis will assist in selecting and configuring the optimal infrastructure stack. However, NeoXis does not operate a hosting facility and cannot be held liable for third-party server downtimes, DNS propagation anomalies, cloud outages, or cyber attacks on hosting infrastructure.

Each party ("Receiving Party") agrees to maintain the strict confidentiality of all non-public information, proprietary materials, technical data, customer lists, and business strategies disclosed by the other party ("Disclosing Party") throughout the engagement.

Confidential information shall be used exclusively for the purpose of executing the project services and will not be disclosed to any third party without prior written consent, except to employees, contractors, and legal advisors who have a need to know and are bound by equivalent non-disclosure obligations.

Except as expressly outlined in this agreement, our services are provided on an "as-is" and "as-available" basis without warranties of any kind, whether statutory, express, or implied.

In no event shall NeoXis, its founders, directors, employees, or contractors be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages—including loss of profits, lost revenue, data loss, business interruption, or reputation damage—arising out of or related to this agreement or use of deliverables.

To the fullest extent permitted by law, NeoXis’s total cumulative aggregate liability for all claims arising under this agreement or related to the services shall not exceed the total fees actually received by NeoXis from the Client under the specific SOW in question.

Convenience Termination: Either party may terminate an active engagement by providing fourteen (14) calendar days written notice via email to the primary project contact.

Cause Termination: Either party may immediately terminate this agreement if the other party breaches any material term and fails to cure such breach within ten (10) days of receiving written notification.

Payment upon Termination: In the event of early termination, the Client shall promptly pay NeoXis for all completed milestones, work-in-progress, and approved out-of-pocket expenses incurred up to the date of termination. Initial deposits are non-refundable.

Handoff of Assets: Upon receipt of all outstanding payments, NeoXis will deliver all raw design files and source code completed up to the termination date.

This Agreement shall be governed by, construed, and enforced in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

In the event of any controversy, claim, or dispute arising out of or relating to this contract, the parties agree to first engage in good-faith executive negotiations for a minimum of thirty (30) calendar days.

If the dispute remains unresolved following negotiation, it shall be submitted to confidential and binding arbitration administered by JAMS or the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The prevailing party shall be entitled to recover reasonable attorney fees and arbitration expenses.